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Refund Policy

Last Updated On: 07 Jan 2026

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Refund Policy
Company or LLP
  • IRISH EXPERT UK Ltd, Cumberland House, Grosvenor Square, Southampton, Hampshire, SO15 2BG, United Kingdom
  • IRISH Expert LLP, Q2, 5th Floor, A3, Cyber Towers, HI-TECH City, Hyderabad, India 500081
  • ICG MIDDLE EAST Office Number 301-2, 3rd Floor, Sultan Group Investment Building, Deira, Al Ittihad Rd – Port Saeed, Dubai, UAE and its national and international branches
  • Service refers to the Consultancy Services provided by Irish Expert.
  • “You” means the individual or legal entity accessing or using the Service.
Website refers to http://www.irishexpert.com

Refund Policy

Refunds are limited strictly to the service fee paid by the client. Irish Expert UK will not be liable to pay any interest on refunded amounts and will not issue refunds for early service withdrawal.
  • Refunds are applicable only if the applicant has paid the full instalment amount as agreed.
  • Immigration programs may change based on future expectations and advance registrations; if eligibility changes, clients may transfer to alternative opportunities.
  • Refund percentages are calculated only on Irish Expert UK fees; taxes are non-refundable.
  • In case of rejection by UKVI or failure to provide services within the agreed timeframe, the full fee will be refunded subject to documentation.
  • Refunds are processed through PDC after 30 working days and require submission of the Refund Claim Form and receipt.
  • Delays caused by third-party services such as courier, banks, VFS, DBS, embassies, or consulates are not eligible for refunds.
  • Fees paid to immigration or assessing authorities are non-refundable in case of rejection or non-acceptance.
  • Service fees are charged as per company standards and cannot be contested after registration.
  • If a client voluntarily decides not to relocate, no refund shall be provided.
  • Discontinuation, suspension, or abandonment of services at any stage does not entitle the client to a refund.
  • If immigration laws change after agreement signing and the client becomes ineligible, 75% of the fee will be refunded while 25% will be retained as consultation charges.
  • Switching to another service or country process does not qualify for any refund or adjustment.
  • Misconduct, offensive behavior, or violation of company policies may result in service termination without refund.
  • Company-paid charges for government, skill appraisal, visa, or language tests are non-refundable.
  • Failure to disclose accurate information at assessment stages disqualifies refund eligibility.
  • Failure to submit documents within prescribed timelines nullifies refund claims.
  • No refund shall be provided in cases of physical or mental unsoundness or death of the client.
  • Refund requests may only be made after completion of the processing period of eight (8) months.
No Refund in Case of Visa Rejection Due to
  • Failure to attend visa interviews.
  • Non-compliance with embassy or consulate requirements.
  • Failure of medical examinations.
  • Failure to provide genuine Police Clearance Certificates.
  • Submission of fraudulent documents.
  • Previous violations of immigration laws.
  • Late submission of additional documents.
  • Technical issues during visa submission or VFS processing.
  • Failure to achieve required language test scores.
  • Abandonment of case within three months of first payment.
  • Non-communication with consultants for three months.
Immediate Termination Without Refund If Client
  • Fails to submit required documents within 30 days of registration.
  • Attempts to damage the company’s reputation or business operations.
  • Does not respond to company communications for more than one month.